For example, more than half of Bonus tickets on flights to/from North America either get cancelled or rebooked, and this figure is even higher in premium cabins. As there is a limited number of Bonus tickets available on each flight, this creates a problem when cancellation happens close to departure, a problem that has increased since the pandemic. The previous flexible policy on SAS Bonus tickets has resulted in high cancellation and rebooking rates, leading to low availability of these highly valued tickets. 24-hour money back guarantee after booking remains unchanged. For all bookings made from that date onwards, a flat fee per passenger will be charged at the time of cancellation/rebooking, via via My bookings or Customer Service. On February 1st 2023, we are introducing a penalty fee for cancellations and rebookings of SAS Bonus tickets. Temporarily suspended guaranteed seats on fully booked flights for Gold members New Diamond benefit: Free rebooking on day of departure Extra services are non-refundable if you choose to voluntarily rebook to an earlier or later departure, and we cannot guarantee that you will be assigned the same seat as originally booked on your initial flight. Additionally, please note that certain restrictions may apply to special requests involving weapons, animals, special meals, or the need for assistance. Kindly be informed that if your baggage has already been checked in on another flight, we cannot assist you with the rebooking process. The rebooking must be done on the original day of departure and is currently only possible at the SAS airport check-in counters and service points. This means that if you're a Diamond member you can rebook your flight to an earlier or later departure on the day of travel without any additional charges. Your Silver membership just got even better!įree rebooking on day of departure is a new membership benefit available to our EuroBonus Diamond members. Unfortunately, the benefit cannot be used at the airports below due to technical limitations: Austria: Salzburg (SZG), Croatia: Dubrovnik (DBV), Pula (PUY), Zadar (ZAD), Split (SPU), Montenegro: Tivat (TIV). Additionally, please note that certain restrictions may apply to special requests involving weapons, animals or special meals. It's not possible to rebook at the gate, through self-check-in, the SAS app, or on the website via "My bookings." Please note that free rebooking is available from midnight in the time zone of the departure airport. The same-day rebooking applies to all types of tickets and all SAS flights, as long as the new flight is between the same cities as the original booking. Please note that standard ticket rules will apply once the departure time has passed. In the case of inclement weather or other emergencies that could affect the opening of the University, call (215) 898-6358 after 7 a.m.Free rebooking on day of departure is a new membership benefit available to our EuroBonus Diamond members. Members of the Penn community should register with PennAlert to receive emergency communications directly.Įmergency closings will also be posted on the homepage and recorded on voicemail for the College of Liberal and Professional Studies main number, (215) 898-7326. If you are on campus and you have an emergency when the University is closed, please contact the University's Division of Public Safety at (215) 573-3333. Sign up to receive more information and updates about Penn SAS High School Programs. To schedule an appointment with a member of the team or check the status of an application, please call (215) 746-2309 or email Request information Program Manager, SAS High School Programs We look forward to helping you learn more about the exciting opportunities that await you at Penn!Īssistant Director, SAS High School Programs Members of the Penn SAS High School Program team serve as advisors, coaches, advocates, and guides to help you through your Penn experience.
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